Placing Your Order
You can place your order 24/7 by shopping our user-friendly Products  pages or by phone (617.826.6008 ext. 2) during business hours (Mon-Fri 9am-7pm EST). We’ll send a confirmation your way shortly after you place your order.  

Please note: All orders are charged upon Placement. MikaMaya Art LLC strives to provide accurate product and pricing information to our customers at all times. However, errors do occur on rare occasions, and we reserve the right to correct any errors or inaccuracies and cancel any affected orders. If a credit card charge had been processed, a refund would be issued promptly.   

 

Personalization
Looking to personalize a piece? We like your style. We LOVE to personalize artwork with your name, your child’s name, or something else to help make it more meaningful and special to you. An additional charge of up to $50 may apply.

 

Commission An Original
We’d love to bring your vision to life. Contact us for an individual quote, turnaround time and shipping details at elana@elanamokady.com or call 617.826.6008 (ext. 2) (Mon-Fri 9am-7pm EST)

 

Shipping Policy (48 CONTIGUOUS UNITED STATES)
We pack everything with love. Each package will include a packing slip and tracking information. We only partner with the most trusted carriers, such as USPS, UPS or FedEx.    

Shipping Rates are based on the total dollar amount of items placed in your shopping cart and include order processing, item selection, packaging and transportation of items (items ordered together may arrive in separate boxes). These rates apply only to orders shipped via ground shipping within the  48 contiguous United States. If you need to change your shipping address after you complete the checkout process, re-routing fees may apply.

 

International Shipping Policy
We pack everything with love. Each package will include a packing slip and tracking information. We only partner with the most trusted carriers, such as USPS, UPS or FedEx.   

All International orders to Hawaii, Alaska, AFO/FPO addresses, Puerto Rico, and Canada or to any other International destination, will incur higher charges than standard shipping prices stated. When an order is placed for shipment outside the 48 contiguous states, MikaMaya Art LLC will contact you via email to notify you about your individual shipping quote.  Your approval is required before your order will be processed. MikaMaya Art LLC is not responsible for any duties or taxes levied by the recipient country, when shipping any parcels outside the U.S; they are the recipient’s responsibility and will be billed to the recipient directly. MikaMaya Art LLC does not collect money on anyone’s behalf for taxes or duties.

For any additional questions or to place an international order by phone, please call our customer care line at +1.888.820.0148 (ext. 0) 

 

Free Shipping Policy

MikaMaya’s free shipping offers pertain to items sent via standard ground shipping to one address within the 48 contiguous United States (excludes Hawaii, Alaska and International). Items returned that were part of a

“FREE SHIPPING” promotion will be able to receive an in-store-credit for the cost of the item, minus what would have been the cost of shipping (refer to shipping policy and return or cancellation policy). 

Oversized Art/Product. Products that are considered oversized (30x30 inches or larger) may require additional shipping fees.  

 

Estimated Shipping/Arrival Times  

Each MikaMaya Art LLC product is made-to-order and requires production and processing time. Arrival time may vary, depending upon your destination. Our estimated turnaround time is 2-3 weeks. MikaMaya Art LLC cannot be held responsible for delays beyond the estimated times given. Personalized items and originals will take longer to create. Holiday seasons, large orders, custom items may also take longer to ship. You are welcome to contact us directly to receive your turnaround time estimation at customercare@elanamokady.com 

 

Estimated Arriving Time

  • Processing
    Products are typically made to order within 14 business days (but we’re human, so bear with us).
  • Delivery
    Depending on the shipping method your location in the USA, shipping usually takes 1-5 business days.

 

Payment Options 
We accept PayPal, Visa, MasterCard, Amex, Discover, JCB, and Diners. All orders are charged upon placement. 

 

Sales Tax 
No sales tax will be charged to delivery locations outside of the state of Massachusetts. However, MikaMaya Art LLC is required by state law to collect 6.25% sales tax on all purchases shipped within the state of Massachusetts.   

 

My Account /Order Status 
If you registered for an account at checkout, you may log in to your account to check the status of your order at any time. If you proceeded as a "guest," your order status will not be viewable online through MikaMaya Art LLC website, but can be accessed at any time with your confirmation number by contacting customer service at customercare@elanamokady.com 

 

Return Policy  
Our hope is that you love everything you purchase from us to pieces. But in the event that you need to make a return, please know we only offer an exchange or credit. All returned items must be in their original condition and packaging within 14 days of delivery to receive an e-commerce credit or exchange. Limited editions, embellished pieces, and greeting cards are final sales and not returnable.  

If you need to make an exchange, please get in touch with Customer Service at customercare@elanamokady.com for an authorization number. You will receive an email with a return slip. Simply fill it out and include it in your shipping box. Please ship to:  

MikaMaya Art LLC
Elana Mokady Art
53 Marthas Ln.
Brookline, MA 02467

Please note that for exchanges only there is a restocking fee of 10% of the merchandise’s retail price.  Customer is responsible for return shipping.